INGClean® ("we", "our", or "us") operates the INGClean® mobile application and website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our Service:
- Personal Data: Email address, name, phone number, and address when you create an account or request services.
- Location Data: With your permission, we collect real-time location data to connect you with nearby cleaning professionals and provide accurate service tracking.
- Usage Data: Information about how you access and use the Service, including your device type, browser type, and pages visited.
- Payment Information: Payment details are processed securely through Stripe and are not stored on our servers.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our Service
- To connect clients with cleaning service providers
- To provide real-time location tracking during services
- To process payments securely
- To notify you about changes to our Service
- To provide customer support
- To detect, prevent, and address technical issues
3. Location Data
Our app requires location permissions to:
- Show your location when requesting a cleaning service
- Allow service providers to navigate to your location
- Provide real-time tracking of service providers en route
You can enable or disable location services at any time through your device settings. However, disabling location services may limit the functionality of our Service.
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Cleaning professionals who need your address to provide services.
- Payment Processors: Stripe processes all payments securely.
- Legal Requirements: If required by law or to protect our rights.
5. Data Security
We implement appropriate security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and data at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Export your data
8. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: