PRIVACY POLICY

Personal Information We Collect

Information That You Provide to Us

The personal information we receive from you (the personal information you voluntarily provide when registering or requesting our Services) and how we use it varies based on our relationship with you. The sections below explain our data practices based on our different relationships with users. Use these links to quickly navigate to the section relevant to you:

• Customers
• Providers
• Site Visitors
• Job Applicants

For Customers:

• Contact information, such as your first and last name, email address and phone number you may provide when you request the service, and the address of the place where the service will be provided.
• Personal details, such as date of birth and state of residence.
• Payment information, needed to complete any transactions with us, including your name, payment card details, and billing address. This information is processed by our third-party payment processor, Stripe. Please refer to Stripe’s website for more information about how Stripe handles your information.
• Feedback, communications or correspondence, such as your name, email address, telephone number and any other personal information you choose to provide when you contact us with questions, provide us with feedback, or otherwise correspond with us. This information may also include telephone call or meeting recordings and chat records, as well as your service preferences and additional information.
• Location data (if applicable).
• Communications data, such as chat logs and call recordings or feedback you provide when you contact us with questions, feedback, or otherwise correspond with us.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

For Providers:

• Contact and personal identification, such as full name, date of birth, full address and state of residence, email address and phone number.
• Work authorization and identity verification, such as legal work permit, social security number, and driver’s license.

Confirmation:

• If you are allergic to detergents, Clorox, or dust, etc.
• If you are afraid of animals, dogs, snakes, etc.
• Authorization to perform a criminal background check (this information will remain confidential).
• Service specific information, such as vehicle details, confirmation of physical ability to perform services, and personal references.
• Feedback, communications or correspondence, such as your name, email address, telephone number and any other personal information you choose to provide when you contact us. This information may also include telephone call or meeting recordings and chat records.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

For Site Visitors:

• Contact information, such as your first and last name, email address and phone number you may provide when you contact us or when you sign up for a demo or a newsletter, including seasonal promotions and offers.

For Job Applicants:

When you apply for one of our open positions, we collect the information that you provide in connection with your job application. This includes but is not limited to business and personal contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or that you may provide during the interview process. This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We also collect personal information from other sources where relevant for your application, such as employment research firms, recruiters, identity verification services, and information that you make publicly available on websites or social media platforms (for example, LinkedIn).

Throughout the recruitment process, we may supplement your personal information in connection with the assessment of your application. For example, we may record the views of those considering your application about your suitability for the role for which you have applied and retain interview notes. If you accept an offer from us, your personal information will be incorporated into and used as part of your employee record.

Information we obtain from third parties

We may maintain pages on social media platforms, such as LinkedIn, Facebook, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use, and processing of your personal information.

Automatic data collection

We and our service providers may automatically log information about you, your computer or mobile device, and your interactions over time with our Sites, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.

We use the following tools for automatic data collection:

• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand website user activity and patterns, and for advertising purposes. For example, Google Analytics collects information about how users use our website, which we then use to compile reports that disclose trends without identifying individual visitors, and help us improve our website.
• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked. For example, we use the Meta (Facebook/Instagram) Pixel and similar technologies to measure and optimize our advertising.
• Session Replays: We use services provided by third-party providers (such as Microsoft Clarity) that employ cookies, local storage and similar technologies to record and allow us to review replays of user sessions when you use our Services. The replays may include users’ clicks, mouse movements, scrolls, text entered, and time spent on the webpage during those sessions and other data. These replays help us better understand the activity occurring on our Services, diagnose usability problems, optimize the user experience and provide us with information that we may use to improve our Services and/or to help us to develop new services.

How We Use Your Personal Information

• To provide our Services: We use personal information to connect Customers with Providers, process service requests and payments, and to otherwise operate, maintain, and provide you with our Services.
• To communicate with you, including to respond to your requests, provide support, and otherwise communicate with you about our Services, including by sending announcements, surveys, updates, security alerts, and support and administrative messages. We use third-party email delivery providers, such as SendGrid, to send these communications.
• To improve, monitor, and personalize the Services, which includes analyzing usage patterns to improve and personalize your experience with the Services or other aspects of our business; and recording audio and website chats with our users for various purposes related to our business, including for training purposes, to improve customer or user experience, to market and improve our Services and to develop new Services.
• For research and development. We may use your personal information for research and development purposes, including to analyze and improve our services and our business. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We may use this data and disclose it to third parties for our lawful business purposes, including to analyze and improve our services and promote our business.
• Direct marketing. We may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, newsletters, and updates on news and events. You may opt out of our marketing emails as described in the “Opt out of marketing communications” section below.
• Interest-based advertising. We engage our advertising partners, including third-party advertising companies and social media companies (such as Meta Platforms, Inc. – Facebook and Instagram – and Google), to display ads around the web. These companies may use cookies and similar technologies to collect information about your interaction over time across our website, our communications, and other online services, and use that information to serve online ads that they think will interest you. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Limit online tracking” section below.
• Job applicants. We use applicants’ information to facilitate our recruitment activities, process employment applications and personalize candidate communication, including evaluating candidates and monitoring recruitment statistics. We also use successful applicants’ information to administer the employment relationship. We may also use and disclose applicants’ information to improve our services and for the compliance and protection purposes described below.
• Compliance and protection. We may use personal information to comply with applicable laws, lawful requests, and legal process; protect our, your or others’ rights, privacy, safety or property; audit our internal processes for compliance with legal and contractual requirements and internal policies; enforce the terms and conditions that govern our website; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

How We Disclose Your Personal Information

• Other users. We disclose personal information relating to Customers to Providers and Provider’s personal information to Customers as needed to enable performance of the requested service and connect Customers and Providers.
• Affiliates. We may disclose your personal information to our subsidiaries and affiliates for purposes consistent with this Privacy Policy.
• Service providers. We may disclose your personal information to third party companies and individuals that provide services on our behalf or help us operate our services (such as lawyers, bankers, auditors, insurers, analytics companies, email delivery providers such as SendGrid, providers of digital advertising services such as Meta Platforms and Google, our hosting and cloud computing service providers, providers of customer relationship management software, AI service providers, marketing and sales software solutions, and providers of billing and processing payments functions). If you enter financial information into the Platform to process a payment, Stripe, our payment processor, will receive the information you enter and process the payment in accordance with Stripe’s Privacy Policy.
• Authorities and others. We may disclose your personal information to law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
• Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your account and personal information at any time as described in the “Your Rights” and “How to contact us” sections below.

Your Choices

• Update your account. You may be able to update information within your account through the account settings on the Services.
• Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.
• Limit online tracking. There are a number of ways to limit online tracking, which we have summarized below. Please note that these tools are not associated with us and we cannot guarantee that they work as their providers advertise them:
• Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.
• Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
• Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
• Platform opt-outs. The following advertising partners offer opt-out features that let you opt out of use of your information for interest-based advertising: Meta (Facebook/Instagram); Google; LinkedIn; Microsoft.
• Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies: Digital Advertising Alliance; Network Advertising Initiative.

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

• Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Your Rights

Subject to applicable law, you may have the right to: access the personal information we hold about you; request that we correct inaccurate personal information; request deletion of your personal information; withdraw your consent to our processing of your personal information; and request a copy of your personal information in a portable format. To exercise any of these rights, please contact us using the information in the “How to contact us” section below. We will respond to your request in accordance with applicable law.

Location Data

Where our Services use location data to connect you with nearby Providers and to provide service tracking, you can enable or disable location services at any time through your device settings. Disabling location services may limit the functionality of certain features of our Services.

Other Sites, Mobile Applications and Services

Our website may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.

Children

Our website is not intended for use by children under 13 years of age. If we learn that we have collected personal information through the website from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.

How to Contact Us

Please direct any questions or comments about this Policy or our privacy practices to us using the contact information below.