Privacy Policy

Last updated: October 17, 2026

INGClean, Inc., a Delaware corporation located at 702 NW 87 Ave #108, Miami, FL 33172 ("INGClean®", "we", "us"), operates a technology platform that connects people who need cleaning services ("customers") with independent providers who perform them ("partners"). INGClean® does not provide cleaning services and does not employ partners.

This Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have. It applies to the INGClean® mobile app, the ingclean.com website, and the website waitlist.

Summary

• We do not sell your personal information, and we do not share your phone number with third parties for their own marketing.
• The app contains no advertising trackers. Only the website uses analytics and advertising tools, and only if you accept cookies.
• We verify partners' identity, including through facial recognition, and run background checks before they can offer services. During each service, we share the partner's location with the customer.
• Payments are processed by Stripe. We never see or store your full card number.
• You can delete your account from the app at any time. We keep only what the law requires us to keep.

1. Information we collect from customers

If you request a service in a ZIP code we do not yet serve, we keep that ZIP code to plan our expansion.

2. Information we collect from partners

Partners have an account like customers do. In addition, to protect customers and comply with the law, we collect the following during onboarding:

Most identity information (SSN, ID documents and selfie) is entered directly into the system of our verification provider, Persona, which sends us the result.

3. Facial verification and biometric data

This section applies only to partners. Customers do not go through facial verification.

What is collected. When a partner uses facial verification, our provider Persona Identities, Inc. ("Persona") scans the face in the selfie and in the ID photo and creates a face template: a mathematical representation of facial features. No biometric information is collected or created before you use this feature.

How it is used. For two purposes only:

1. At sign-up: to confirm you are the person on your ID.
2. Before each service: to confirm that the person on the way is the same verified partner, to protect the customer.

We do not use biometric data for any other purpose. We do not sell, lease, trade or otherwise profit from it.

Consent. Before each verification, the app asks for your written consent, and we record the date, time and version of the text you accepted. If you do not consent, the verification does not take place. In that case you will not be able to offer services, because verification is a platform safety requirement.

Who has access. Persona processes and stores the biometric data in its systems. INGClean® does not store face templates in its own systems. We store the result of each verification (passed or not), and authorized INGClean® staff may view the selfie and ID photos in Persona to review your onboarding. We share this data with third parties only when required by law or with your consent.

Retention and destruction. Biometric data is permanently destroyed on the earlier of:

• when the purpose for collecting it has been satisfied, for example when your relationship with the platform ends or you delete your account; or
• 3 years after your last interaction with facial verification.

When you delete your account, we ask Persona to delete your verification and biometric data.

Protection. We protect this data with the same or greater care than we use for our most confidential information.

4. Background checks

Once Persona verifies your identity, and with your written authorization, Persona sends the necessary information to our background check provider, Yardstik. Yardstik is a consumer reporting agency regulated by the federal Fair Credit Reporting Act (FCRA). The check is performed during onboarding and may include:

• criminal records;
• sex offender registries;
• driving history, if you use a vehicle.

Before the check, you receive the required disclosure and sign the authorization within Yardstik's process. The full report stays with Yardstik. INGClean® keeps only the result (approved or not) and the date.

If information in the report could lead us not to approve you, we will first send you a pre-adverse action notice with a copy of the report and a summary of your rights under the FCRA, and give you an opportunity to respond or correct errors. Only then will we make a final decision, which we will communicate in writing together with Yardstik's contact information. You have the right to request a free copy of your report from Yardstik and to dispute any inaccurate information.

5. Location

Partners. From the moment you head to a service until you complete it, the app shares your real-time location, even with the screen off or the app in the background. During that time you will see a persistent notification indicating so. Location includes coordinates, accuracy, speed, heading and your phone's battery level. Only the customer for that service and authorized INGClean® staff can see it, to show your arrival and for safety. We do not track your location outside of a service. We keep only your last known position, not a history of your routes.

Customers. We do not track your location. We use the address you enter, converted into coordinates, to price the service and guide the partner.

You can turn off location permission in your phone's settings. If you are a partner and turn it off, you will not be able to provide services through the platform.

6. Information collected automatically

In the app.

• Device type (iOS or Android) and app version. So the app works correctly, and to record which version of our texts you accepted.
• Notification identifier (push token). To send you service updates.
• IP address, browser or device, and date and time. When you accept the Terms, text messages or facial verification, we store this information as proof of your consent.
• Your progress in the welcome or orientation video. How far you watched and whether you skipped it.
• Technical logs from our servers. To fix errors and protect the platform.

The app contains no third-party analytics or advertising tools. It does not use your phone's advertising identifier or track you across other apps or websites.

On the ingclean.com website. When you visit, you will see a cookie notice. If you accept it, the site loads these tools:

If you decline cookies, none of these tools load. Your choice is remembered for 1 year, and you can change it by clearing your browser cookies. The site also remembers your preferred language and whether you already watched the intro video. The site's fonts are loaded from Google Fonts, which receives your IP address.

Waitlist. If you submit the website form (name, email, phone, interests and how you heard about us), we also store your IP address, browser, the page you came from, the date of your consent, and your approximate country and city, which we obtain from your IP address through the ipinfo.io service.

7. How we use information

• To operate the platform: create your account, provide quotes, match each request with an available partner, show arrival, and process payments, tips, price adjustments and refunds.
• For safety: verify partners' identity and background, confirm at each service that the verified partner is arriving, prevent fraud and handle incidents.
• For quality: use ratings, cancellations and reports to maintain platform standards. A partner may be suspended for frequent cancellations or low ratings, as described in the Terms of Service.
• To communicate: notify you about your services and account and, if you agreed, send occasional reminders and offers.
• To improve the platform: analyze aggregated or anonymized usage data.
• To comply with the law: meet tax obligations, respond to legal requests and defend our rights.

We do not make decisions about you based solely on automated processing without the possibility of human review, except for the platform rules described in the Terms of Service.

8. Who we share information with

We do not sell your personal information, and we do not share your phone number with third parties for their own marketing.

Between customer and partner. For the service to take place, the assigned partner sees the customer's name, address and access instructions, property details, any allergies and pets indicated, and the on-site contact. The customer sees the partner's name, profile photo, rating and, during the service, location. Both can communicate through the in-app chat. The partner must use customer information only to perform the service.

Service providers that help us operate. They receive only the information needed for their function and are required to protect it:

For legal reasons. We may share information when required by law, to respond to a court order, or to protect the safety of customers, partners or others, for example after an incident during a service.

Business transfers. If INGClean® merges, is sold, or transfers its assets, information may be transferred to the new entity, which must honor this Policy.

9. Text messages, notifications and emails

Text messages (SMS). We send them only if you checked the consent box, which is never pre-checked. They may be:

• about your services: reminders before a service, partner arrival alerts and, for partners, new available requests;
• occasional reminders and offers: for example, if you have not used the platform in a while.

Message frequency varies based on your activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also turn them off in your app profile. Consent to text messages is not a condition of using the platform. We do not share your number or your consent with third parties for marketing purposes.

Push notifications. They update you on your services. You can turn them off in your phone's settings, although you would miss important service updates.

Emails. They are transactional: verification and password reset codes, confirmations, refunds and, for partners, onboarding status and document expiration alerts. If you joined the website waitlist, we will email you about our launch, and you can unsubscribe at any time.

10. How long we keep information

We keep each type of information only as long as needed. When the period ends, we delete it or make it anonymous.

Even if you delete your account, we may keep information the law requires us to keep, and information needed to resolve disputes or prevent fraud, such as preventing a partner removed for safety reasons from registering again. Backups of our systems are overwritten over time.

11. Your rights and choices

• Access and correct your information. From your profile in the app. For information you cannot edit, contact us.
• Delete your account. From the app, in your profile, at any time. This is not possible while you have a service in progress. You can also request it at ingclean.com/account-deletion or by contacting us. The previous section explains what is retained.
• Request a copy of your information, or ask us to stop using it for a specific purpose. Contact us.
• Withdraw consent for text messages (STOP or from your profile), push notifications (from your phone) or website cookies (by clearing cookies). Withdrawing consent to facial verification prevents you from offering services as a partner.
• Not be discriminated against for exercising these rights.

We will respond to your request within 45 days. To protect your account, we may ask you to confirm your identity before acting on it.

12. Security

We protect information with reasonable technical and organizational measures:

• encrypted connections;
• sensitive files in private storage, accessed through temporary links;
• staff access limited by role and protected with two-step verification;
• logs of administrative actions.

No system is completely secure. If an incident affects your information, we will notify you as required by law.

13. Minors

The platform is only for people 18 years of age or older, both customers and partners. We do not knowingly collect information from minors. If you believe a minor has given us their information, contact us and we will delete it.

14. Where information is stored

We operate in Florida, United States, and store information on servers located in the United States.

15. Changes to this Policy

If we make material changes, we will notify you in the app or by email before they take effect, and we will update the "Last updated" date. Where the law or the nature of the change requires it, we will ask you to accept the new version.

16. Contact

INGClean, Inc.
702 NW 87 Ave #108, Miami, FL 33172, United States
Email: admin@ingclean.com
Phone: +1 (302) 484 5453